Chapter DX | valantic DXA

As the central interface and driving force behind our projects, our DX chapter combines expertise from the areas of project management and consulting. Our colleagues ensure that every customer project is implemented both smoothly and successfully. In our dynamic day-to-day work, they hold all the strings in their hands, have an overview of the big picture and at the same time see every little detail.

As Chapter Lead, Philipp not only keeps a close eye on every project, he is also always on hand to offer advice and support to customers and colleagues.

He takes care of project performance, is an active part of pitches and also looks after the professional and personal development of all employees in the DX team.

He also constantly provides valuable food for thought and new ideas to make projects more efficient or deliver even better performance to customers.

He is also responsible for technical dialogue with all specialist departments and researching new tools.

As Team Lead, Susi looks after senior consultants and project managers at all locations and remotely. She manages all projects, takes care of deadlines and handles quality control. She is also always in active contact with customers and takes care of her own numerous projects.

She regularly clarifies the status of knowledge with colleagues in her team and conducts feedback meetings.

With her background in IT, design, business and communication as well as her experience in software and web development, Maria has been responsible for numerous successful projects since she started as a Junior PM.

As the interface between all specialist departments, she reviews project progress, advises customers and supports her team members.

With her extensive knowledge, she is the perfect example of our holistic customer service approach.

As a true consultant, Lukas is still very actively involved in customer support and day-to-day project work. As Team Lead, he also takes responsibility for deadlines, quality control and professional development and researches new tools to make working methods even more efficient.

Regular external customer appointments are just as much a part of his task structure as daily calls and internal meetings.

The tasks of the DX department are as varied as they are essential. Our experienced project managers are responsible for ensuring that all project phases - from the initial concept to detailed planning and successful implementation - are always kept in view. They act as the first point of contact on the customer side and ensure transparency and satisfaction through direct communication. In addition, they not only take care of detailed invoicing and the distribution of resources, but also act as a bridge to our specialist departments. Through regular coordination and close collaboration, they ensure that knowledge and skills are optimally utilised to meet the highest quality standards and deliver on time.

In detail, the task structure of the DX colleagues includes the following points:

Project overview and management: The DX department keeps an eye on the entire course of the project, monitors all phases from planning to implementation and ensures that all milestones are reached.
Primary point of contact for customers: Our project managers and consultants are the main points of contact for our customers. They ensure that enquiries are answered quickly and accurately and that transparent communication is guaranteed.
Billing management: The consultants take care of billing, prepare detailed reports and ensure that all financial aspects of the project are handled correctly and promptly.
Resource allocation: The DX department assists with resource allocation to ensure that all projects are optimally equipped with the necessary human and material resources.
Coordination with specialist departments: By working closely with the specialist departments (design, development, marketing), the DX department ensures that all projects benefit from the combined expertise and concentrated knowledge of our team.
Quality assurance: Compliance with our high quality standards is guaranteed through regular checks and the implementation of standardised processes to ensure excellent results.
Project schedule management: The DX department creates and monitors detailed schedules to ensure that all deliverables are completed on time.
Risk management: Identifying potential risks and developing strategies to minimise these risks is crucial to ensure project success.
Documentation and reporting: Creating comprehensive project documentation and regular progress reports to ensure transparency and keep all stakeholders informed.
Customer satisfaction and feedback analysis: Continuously collecting customer feedback and analysing feedback in order to constantly improve our services and meet the needs of our customers.
Innovation management: Proactive support in the introduction and implementation of new, innovative approaches and tools in order to continuously optimise our work processes.

The DX department not only manages and coordinates the entire project processes, but also makes a significant contribution to the successful integration of all teams involved. This holistic approach enables us to optimally utilise synergies and develop innovative solutions that inspire our customers in the long term.